Having a Code of Conduct is important - it allows us to define how we expect people to behave in our community. We need to have an agreed workflow and process that will be followed in the event of a breach by a Community member of the Code of Conduct.
This policy applies to every member of the Mautic Community and every contributor of the Project.
Pursuant the Mautic Code of Conduct (CoC), any individual may submit an incident report to the Community Manager or Project Lead. They will review the incident and propose recommended actions and/or sanctions. Where appropriate, cases may be escalated to the Community Council.
|1st offence||Warning to the offender. Apology to offended within 7 days required. Nature of apology to be determined by the nature of offence. If the offence was committed in public (i.e at an event or publicly on the internet) , a public apology will be required. If the offence happened in a team or more private setting, an apology to all people who witnessed the offence will be sufficient.* Should apology be refused by the offender, sanction will be escalated to second offence automatically.|
|2nd offence||3 month ban|
|3rd offence||6 month ban|
|4th offence||12 month ban|
|5th offence||Lifetime Ban by full Community Council vote|
The inflicted ban shall be considered as “Full Ban” from the project including, but not limited to, access and privileges to any and all Mautic Channels, Forums, Websites, Systems, Events, and Activities (including speaking at events, in blog posts and on social media on behalf of the Mautic Community or Project).
After the Ban period, the user will be reinstated as a registered user, without any administrative or leadership rights or privileges. The ban will remain on the record of the offender for a period of 18 months from the end of the ban. The ban will then be removed from the offender’s record and levels of recommended sanctions will reset to those of 1st Offence.
The Community Council might consider other types or duration of sanctions according to the severity of the violation.
The Community Council shall notify all the interested parties (offender and offended) upon any action taken in relation to the Code of Conduct incident reported. When a ban is implemented, the name of the banned person and the effective dates of the ban will be published on the Mautic Community website for the reference of the community at large to ensure no speaking or other engagements are made with the offender during the period of their ban.
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